Upgraded Fraud Prevention Service
As part of our continuous efforts to keep your accounts secure, we've improved our alert system for potential debit card fraud.
Here's how it works:
- When potential fraud is detected, you will receive an automatic email notification from Chesapeake Bank, with the option to reply with "fraud" or "no fraud."
- One minute after the email, you will receive a text alert* from 32874 between 7am and 9pm, which also has the "fraud" or "no fraud" option. NOTE BELOW
- If there is no response received from you, five minutes after the text alert, you will receive automatic phone calls to confirm or deny fraud (between 7am and 9pm).
Remember - our messages will never ask for your PIN or account number.
*The phone number for our Fraud Center has changed to 1-800-417-4592. If you add this number to your phone contacts and label it "Fraud Center," it will display whenever you get a call or text from this number.
NOTE: You will not receive text messages if your mobile carrier is not listed or is not a subsidiary of one of the following carriers who support FTEU (Free to End User) messages: AT&T, Verizon, Sprint, Boost, Virgin Mobile and T-Mobile. Please check with us to be sure we have your updated mobile number on file for this service.
June 8, 2016