Please be aware that we will never call you and ask for account number or debit card number information. If you receive a call such as this, please hang up and contact your local branch or our toll free number 800-434-1181 to let us know about the call you received. Thank you!
We have tested and confirmed that all of Chesapeake Bank's customer portals and websites are free from the Heart Bleed Bug vulnerability.
IMPORTANT NOTICE REGARDING YOUR DEBIT CARD
We at Chesapeake Bank are constantly working to protect our customers from fraud and identity theft. Nationally, there has been a significant increase in fraudulent activity through debit card transactions in retail stores. Because of recent retail store breaches, we want to protect our customers from these fraudulent transactions. We are blocking all signature-based transactions that total over $75.00 at retail stores in all states, excluding Virginia. Restaurants will NOT be part of this block. You may continue to use your card with your PIN number.
If you have any questions or concerns regarding this matter or you need to order your PIN number, please contact your local branch or (877) 354-2757. We want to ensure that you feel comfortable in our efforts to protect you as our customer while maintaining the service that you deserve.
VISA/MASTERCARD PHONE SCAM:
IF A COMPANY CALLS YOU, DO NOT GIVE THEM ANY INFORMATION. Instead tell them you will call them back. Call the bank that issued your card (use the number on your card, not the one they give you) to verify this fraud has taken place.
The scam works like this:
Person calling says - 'This is (name) and I'm calling from the Security and Fraud Department at VISA. My Badge number is 12460, your card has been flagged for an unusual purchase pattern, and I'm calling to verify. This would be on your VISA card which was issued by (name of bank). Did you purchase an Anti-Telemarketing Device for $497.99 from a marketing company based in Arizona?' When you say 'No', the caller continues with, 'Then we will be issuing a credit to your account. This is a company we have been watching, and the charges range from $297 to $497, just under the $500 purchase pattern that flags most cards. Before your next statement, the credit will be sent to (gives you your address). Is that correct?' You say 'yes'.
The caller continues - 'I will be starting a Fraud Investigation. If you have any questions, you should call the 1- 800 number listed on the back of your card (1-800-VISA) and ask for Security. You will need to refer to this Control Number. The caller then gives you a 6 digit number. 'Do you need me to read it again?'
Here's the IMPORTANT part on how the scam works- The caller then says, 'I need to verify you are in possession of your card'. He'll ask you to 'turn your card over and look for some numbers'. There are 7 numbers; the first 4 are part of your card number, the last 3 are the Security Numbers that verify you are the possessor of the card. These are the numbers you sometimes use to make Internet purchases to prove you have the card. The caller will ask you to read the last 3 numbers to him. After you tell the caller the 3 numbers, he'll say, 'That is correct, I just needed to verify that the card has not been lost or stolen, and that you still have your card. Do you have any other questions?'
Card Breach Update (01/29/2014):
We have issued new cards to all cardholders with compromised cards related to the recent breach of card numbers through various retail stores, mainly Target. Please, activate your new card as soon as you receive it. The majority of cardholders should have received their new cards at the beginning of January and the old card associated with the breach will close on January 31, 2014.
If you have further questions, please contact your local branch or call 800-434-1181.
Target Breach Update (12/23/2013):
If you used your credit or debit card at Target stores between November
27, 2013 and December 15, 2013 your card number may have been stolen due
to a data breach at Target. We are due to receive a list of compromised
cards and will be notifying our affected customers this week. We will
close those cards and reissue new ones. In the meantime, be sure to check
your account often OR call us to close your card and have a new one
ordered. You may call 800-434-1181 or your local branch during business
SECURITY ALERT: We want you to be aware of the Target Corp. breach that potentially exposed the credit and debit cards of 40 million customers that made purchases at Target between November 27, 2013 and December 15, 2013. If you happened to make a purchase at Target during this time period, please be sure to check your account daily and inform us of any transactions that you did not make. Once we receive more information we will update you. Check this page for updates.
SECURITY ALERT: Please, contact us to verify any emails or text messages you receive pertaining to your accounts before taking action.
SECURITY ALERT: Token users – be aware that we do not use pop-up screens with the online banking login process. DO NOT ENTER YOUR TOKEN CODE in any screen that appears in front of the online banking screens. Contact us immediately if this happens to you.