Upgraded Fraud Prevention Service

As part of our continuous efforts to keep your accounts secure, we've improved our alert system for potential debit card fraud.

Here's how it works:

  1. When potential fraud is detected, you will receive an automatic email notification from Chesapeake Bank, with the option to reply with "fraud" or "no fraud."
  2. One minute after the email, you will receive a text alert* from 32874 between 7am and 9pm, which also has the "fraud" or "no fraud" option. NOTE BELOW
  3. If there is no response received from you, five minutes after the text alert, you will receive automatic phone calls to confirm or deny fraud (between 7am and 9pm).

Remember - our messages will never ask for your PIN or account number.

*The phone number for our Fraud Center has changed to 1-800-417-4592. If you add this number to your phone contacts and label it "Fraud Center," it will display whenever you get a call or text from this number.

NOTE: You will not receive text messages if your mobile carrier is not listed or is not a subsidiary of one of the following carriers who support FTEU (Free to End User) messages: AT&T, Verizon, Sprint, Boost, Virgin Mobile and T-Mobile. Please check with us to be sure we have your updated mobile number on file for this service.

June 8, 2016