If you know your password but would like to change it, once in online banking, please select Profiles & Settings>> Security Preferences. Select Change Password. Enter your old password. Create and confirm the new password following the onscreen password criteria.
Why do I have to provide a secure access code when I login?
Secure Access Codes (SAC) provide an extra layer of security. They link to your online banking token system or contact information. By using this authorization system, you verify that you are the account holder. Don't worry. You can choose an option to "register this device" and it won't prompt you for this code again, unless you log in from a different system, or clear your local cache that stores these settings.
I currently use Mobile Banking. Will I need to download a new app?
Yes, our Mobile Banking service utilizes best practice security services such as HTTPS, TLS encryption, password access, biometrics, and application time-out when not in use. Only the phones that you enroll can access your bank accounts and no account data is ever stored on your phone.
How do I determine when to use the ACH options ‘Payment from file’ versus ‘ACH Pass Thru’?
The ‘Payment from File’ option should be used if the NACHA file being imported contains only one batch and is designated with either a PPD or CCD SEC class code.
If a NACHA file contains more than one batch or is designated with an SEC class code other than PPD or CCD (ex. IAT, WEB, TEL, CTX) then the ‘ACH Pass Thru’ feature will need to be used.
Can we import a CSV file with payment information into online banking?
A 5-column CSV file can be imported into Online Banking using the ‘Payment from File’ option within the ACH & Wire Payments menu. The five fields required are the following in this order: Recipient, ABA#, Account Number, Account Type (1 for checking; 2 for savings), and Amount.
I created a new user in online banking for my company but they cannot login, why?
All users must be validated first from a Chesapeake Bank employee. You and the user will be notified when access has been granted.
Why can’t the new user see any of our accounts?
When you create a new user, you must set the account rights, transaction rights, and limits for the user.
If a user is deleted will we lose record of their activity?
No. It only removes their access and rights to the online banking system. All payments and templates that the user created remain, as do references to the online activity.
More great content coming your way
That’s right, we are currently working on several videos that include consumer and business overviews, along with “how-to” instructions.
Need additional assistance?
We have a solution center ready to help you, call 1-866-366-0959. We also have advanced questions and answers available online.